So I ordered parking brake cables from RockAuto for my 1977 Dodge Ramcharger. There are three cables; the front one, the one that goes to each wheel and one called an intermediate cable that's more of a solid piece. The two rear cables and the intermediate cable were good to go but the front was too long.
I double-checked to make sure I had the right part, part number is RAYBESTOS BC92808, which has a description that shows that the cable should be 53.750" long. It came in a Raybestos box with the right Raybestos part number on it, sealed up in a pouch and zip tied, but was almost 70" long. It was WAY too long to use, almost a foot and a half too long. I initiated an exchange, thought maybe someone packaged it incorrectly somehow.
The exchanged part came from RockAuto, also the wrong length. Instead of doing am exchange and surely getting a third wrong part, I did a return and looked elsewhere.
I found the same Raybestos part number on Parts Geek, with the right description that showed the right length, and ordered it from them. It showed up and was, you guessed it, almost 70" long. Same identical part, in the same box, with the right Raybestos part number on it, packaged exactly the same way (in a baggie, zip tied with white zip ties). It's clear to me that Raybestos is sending out the wrong parts, or at least the wrong part in this case.
So I called Raybestos and talked to a customer service guy. He tried to brush me off since he said they don't sell to the public but did take the information and looked it up. He asked what happened and I told him that I ordered the part that was the right part number for my truck, with a description that matched the part that I took off. I told him I've gotten the wrong part three times from two different vendors, and he asked who. As soon as I told him RockAuto, he said, "There's your problem. They are not an authorized distributor of our parts, they don't buy the parts from us." So I asked him if he thought that major parts resesllers are taking parts from Raybestos, packaged up exactly the same way and, for some odd reason, swapping the parts in the box that they know are going to initiate a return and poor customer service? He did what customer service reps do and instead of answering the question, repeated that they are not an authorized distributor.
I told him forget it, I'll just buy a Dorman one, and then he said, "We make them for Dorman, too." I had already decided to order something from another manufacturer and had ordered a Dorman one from RockAuto so I cancelled it and decided to buy an O'Reilly part (don't like to buy from them unless I need something now). I can go to them and get customer service in the store if it's wrong.
What a crock of bullshit from the Raybestos guy. Anyone experienced this when buying a Raybestos part?
I double-checked to make sure I had the right part, part number is RAYBESTOS BC92808, which has a description that shows that the cable should be 53.750" long. It came in a Raybestos box with the right Raybestos part number on it, sealed up in a pouch and zip tied, but was almost 70" long. It was WAY too long to use, almost a foot and a half too long. I initiated an exchange, thought maybe someone packaged it incorrectly somehow.
The exchanged part came from RockAuto, also the wrong length. Instead of doing am exchange and surely getting a third wrong part, I did a return and looked elsewhere.
I found the same Raybestos part number on Parts Geek, with the right description that showed the right length, and ordered it from them. It showed up and was, you guessed it, almost 70" long. Same identical part, in the same box, with the right Raybestos part number on it, packaged exactly the same way (in a baggie, zip tied with white zip ties). It's clear to me that Raybestos is sending out the wrong parts, or at least the wrong part in this case.
So I called Raybestos and talked to a customer service guy. He tried to brush me off since he said they don't sell to the public but did take the information and looked it up. He asked what happened and I told him that I ordered the part that was the right part number for my truck, with a description that matched the part that I took off. I told him I've gotten the wrong part three times from two different vendors, and he asked who. As soon as I told him RockAuto, he said, "There's your problem. They are not an authorized distributor of our parts, they don't buy the parts from us." So I asked him if he thought that major parts resesllers are taking parts from Raybestos, packaged up exactly the same way and, for some odd reason, swapping the parts in the box that they know are going to initiate a return and poor customer service? He did what customer service reps do and instead of answering the question, repeated that they are not an authorized distributor.
I told him forget it, I'll just buy a Dorman one, and then he said, "We make them for Dorman, too." I had already decided to order something from another manufacturer and had ordered a Dorman one from RockAuto so I cancelled it and decided to buy an O'Reilly part (don't like to buy from them unless I need something now). I can go to them and get customer service in the store if it's wrong.
What a crock of bullshit from the Raybestos guy. Anyone experienced this when buying a Raybestos part?