Ok. just going off of what you told us.... try these steps..
Click on the view menu at the top..go down to toolbars and make sure the standard toolbar is checked. if it isnt, click on it. If you dont see that like i said, improvise a little. you are just trying to view your standard toolbar or something like that. If you still cant figure it out, let us know what email program you are using, also if you have a mac or a pc.
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