I just got home and saw my package arrived(lock rite), banged up, but somewhat in once peice. I noticed the notice taped around the poor packaging and read it a few times before opening. The gist of it is that they are sorry for the mangled box and this is routine procedure. I opened up what was left of the box and pulled out a wad of scramwrap with parts in a "WE CARE" package saying the same thing, all 5 pieces came out and im no expert but im SURE there is more that is not here. Anyone have this happen to them? I'm going to the post office tomorrow with a receipt and demand a refund. I don't think insurance was purchased but i hope they don't say the package wasn't packed right ;-?