I don't really like the site, it could be more user friendly. I will not go to the Autozone in the city I live in, but I will go to the ones back home.
Thanks Chris, I dont find this as a common trait among Autozone stores and this is an isolated incident. The bottom line is It is Autozone's fault that I recieved the wrong part and I should not have to pay for any costs. I will persue it further...I have already made prints of the master cylinders and the part numbers at the website. The part numbers are incorrect for my application and also for the "police/taxi" applications. I just need to get that info to the proper people.wycowboy said:Autozones internet site could be a hell of a lot easier to use, but thats true of any computer network they use. It can also be S L O W as hell. One thing I have learned about Autozone, both buying parts from and selling them for, is to get the month of manufacture BEFORE you go get the part in case of a mid year change. Especially if the vehicle is made in the 90's. It can be a big help in getting the right part.
Sorry for the problem you had returning the part Chump, it isn't supposed to work that way. If you have the reciept there isn't supposed to be a problem. There is an 800 number for the customer satisfaction department. Ask for it from any Autozone store in your region and give them a call. That store manager was wrong in how he handled the problem.
Chris
Thats just typical Autozone for you.Chump said:I think that most of you know that I have just a little bit of knowledge about parts and their application...right?
Anyway I was searching for a master cylinder for my Mom's 91 Mercury. She bought it new and the only people to work on it have been the dealer and me...mostly me. It's been a great car. The original MC is aluminum and it is nearly impossible to find a rebuild kit except for maybe $50 or more. So I opted to order a new one and try to keep the price the lowest. AutoZone had a new one listed that could only be ordered "Online" only for around $55. Great...this included the plastic resevoir and all. Ordered it and waited a week to get here. Turns out it only has 2 threaded ports for brake lines and mine has 3.....well I says to myself...self...this won't work!I double checked the part number and its correct according to their website. Call them to find out how to return it and they say I can take it to a local store...ok. On the receipt is says if the part was "Defective"....or their was a "Shipping Error"...or "Wrong Part Shipped" that I will get my shipping refunded also. They didnt want to give me the shipping back and tried to basically blame me for having a car that was made mid-year or something else and they asked me if I had checked everthing out thouroughly...WTF am I supposed to check? The computer says this will work and you sent me something that WON'T work!!!! This problem is AutoZone's NOT mine...I should not pay for shipping. After raising a scene in the store the manager agreed to give me the $6 for shipping. I had ordered a new one from NAPA in the mean time and it arrived by UPS today...low and behold it has 3 freaking ports in it for brake lines. I did tell the manager of the store I would get back to him when I recieved the NAPA part and he said good...so tomorrow I will bench bleed this in his ass...excuse me. I have never been so humiliated in my life! Especially by a powerful store manager like him...I was shaking in my boots!
Oh yeah...The first clerk on the counter told me that sometimes you have to remove the screw on the side to make available another port. The screw he showed me is the freaking STOP SCREW for the piston assmbely inside!!! Another asshole! I have emailed the manufacturer of the bad MC and await their answer and I will also follow up with AutoZone. The other thing about this is the box was unsealed when I got it and was probably returned before! He will send the part back without marking it correctly and it will be shipped again to some other Chump! The "Quest for Intelligence" continues!{bigeyes}
I'm starting to think you're right on that, tvtv_larsen said:Thats just typical Autozone for you.Chump said:I think that most of you know that I have just a little bit of knowledge about parts and their application...right?
Anyway I was searching for a master cylinder for my Mom's 91 Mercury. She bought it new and the only people to work on it have been the dealer and me...mostly me. It's been a great car. The original MC is aluminum and it is nearly impossible to find a rebuild kit except for maybe $50 or more. So I opted to order a new one and try to keep the price the lowest. AutoZone had a new one listed that could only be ordered "Online" only for around $55. Great...this included the plastic resevoir and all. Ordered it and waited a week to get here. Turns out it only has 2 threaded ports for brake lines and mine has 3.....well I says to myself...self...this won't work!I double checked the part number and its correct according to their website. Call them to find out how to return it and they say I can take it to a local store...ok. On the receipt is says if the part was "Defective"....or their was a "Shipping Error"...or "Wrong Part Shipped" that I will get my shipping refunded also. They didnt want to give me the shipping back and tried to basically blame me for having a car that was made mid-year or something else and they asked me if I had checked everthing out thouroughly...WTF am I supposed to check? The computer says this will work and you sent me something that WON'T work!!!! This problem is AutoZone's NOT mine...I should not pay for shipping. After raising a scene in the store the manager agreed to give me the $6 for shipping. I had ordered a new one from NAPA in the mean time and it arrived by UPS today...low and behold it has 3 freaking ports in it for brake lines. I did tell the manager of the store I would get back to him when I recieved the NAPA part and he said good...so tomorrow I will bench bleed this in his ass...excuse me. I have never been so humiliated in my life! Especially by a powerful store manager like him...I was shaking in my boots!
Oh yeah...The first clerk on the counter told me that sometimes you have to remove the screw on the side to make available another port. The screw he showed me is the freaking STOP SCREW for the piston assmbely inside!!! Another asshole! I have emailed the manufacturer of the bad MC and await their answer and I will also follow up with AutoZone. The other thing about this is the box was unsealed when I got it and was probably returned before! He will send the part back without marking it correctly and it will be shipped again to some other Chump! The "Quest for Intelligence" continues!{bigeyes}
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Dude, what are you smoking? Almost every Kragens I have been in is worthless. There are always exceptions though. Napa has always been good to me. I do know of a few Napas that really suck, mostly in northern CA.TRAILDUSTER4X4 said:The problem I leaned about 'AutoZoners' is they are part time parts guys and the other part of the time they are their own stores janitors! They know A LOT about polishing floors and toilets-HA! No, but KRAGENS has ALWAYS been very good to me and also CarQuest!!! Napa sells crap at a high price and warranting from store to store is always a BIG hassle!!! I have been a parts man/mechanic since 1974 and my Dad was since the early 50's! We both agree to what I write here, right now! Napa sucks, autozone is great for little gimmics like air fresheners and decals and to get REAL hard parts KRAGENS, the Dodge Dealership parts department and CarQuest ROCKS the vote!!! Honest!